Returns & Exchanges
At Eczema Honey Co, we want you to feel confident and comfortable in your skin, which is why we offer a 30-day satisfaction guarantee on all our soothing skincare products. If a product doesn't meet your needs, we are committed to making it right through a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.
Package Your Items
Securely pack the products in their original packaging if possible, attach the return label, and drop the parcel at any authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing